FAQ

Frequently Asked Questions

FAQ

Common questions about rentals, rates, insurance, kilometres, airport pickup and equipment options.

Frequently asked questions icon

Are the rates final?

Rates shown on the website are starting rates. Final pricing depends on vehicle availability, duration, insurance, accessories, destination, mileage and applicable taxes.

Do daily rentals include kilometres?

Daily rates generally include the first 100 km. Excess kilometre charges vary by vehicle type and should be confirmed with your rental.

Can I pick up at Smithers Airport?

Northwest Truck Rentals offers flexible pickup and drop-off solutions, including Smithers Airport when arrangements are confirmed in advance.

Are weekly and monthly rates available?

Yes. Weekly and monthly rates are available on many vehicles, subject to fleet availability and rental terms.

Do you offer mine-ready or worksite-ready vehicles?

Trucks can be configured with worksite-ready equipment such as radios, beacon, buggy whip, fire extinguisher, back-up alarm, first aid and spill kits, wheel chocks, tow rope and jumper cables.

Can I use my own insurance?

Some customers may provide approved company or personal coverage. Northwest Truck Rentals insurance options are also available. Coverage must be confirmed before the rental is finalized.

What should I do if there is a breakdown or accident?

Prioritize safety, contact emergency services if required, document the situation and contact Northwest Truck Rentals as soon as possible. See the Breakdowns & Accidents page for the full procedure.