What to do first

1. Prioritize safety. Move to a safe location if possible and contact emergency services if there is immediate danger.
2. Call Northwest Truck Rentals. Report the situation as soon as possible using the primary rental contact number or emergency contact details provided with your rental.
3. Document the situation. Record the location, time, vehicle, road conditions and photos where it is safe and appropriate to do so.
4. Do not authorize major repairs without approval. Contact Northwest Truck Rentals before arranging towing, repair or replacement unless immediate safety requires action.
5. For accidents, follow local reporting requirements. Exchange required information and obtain a police file number where required by law or insurance.

Information to have ready

• Your name and phone number
• Vehicle type and rental agreement number if available
• Exact location or nearest landmark
• Description of the issue
• Whether the vehicle can be safely driven